Privacy Policy

Last updated: 02-11-2025

1. Introduction

Welcome to waikatotestandtag.co.nz (the “Website”). We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information, and your rights in relation to that information.

2. Who we are

We are Waikato Test & Tag, a New Zealand-based business providing test & tag electrical safety services in the Waikato region. If you have any questions about this policy or our practices, you can contact us via [insert contact email / phone].

3. What personal information we collect
We may collect the following types of information:

Your name, business name (if applicable), email address, phone number and postal address when you contact us, request a quote, complete a service order, or subscribe to communications.
Information about your business premises or equipment being tested (for example, location, types of appliances, quantity) when you engage our services.
Payment information (via a secure payment gateway) to process invoices.
Usage data from the Website: e.g., IP address, browser type and version, pages visited, time and date of your visit, referral source, device type.
Cookies and similar tracking technologies used on the Website (see section 6).

4. Why we collect your information / Purpose of collection
We collect your personal information for purposes including:

Providing you with our test & tag services and managing your account.
Responding to your enquiries or service requests.
Sending you quotes, invoices, service reports, reminders, or other communications relating to our services.
Improving our Website, services, customer experience and internal processes.
Complying with legal and regulatory obligations (for example, keeping records of service delivery).
Marketing and promotional communications (if you opt-in) such as newsletters or special offers.

5. Legal basis / When we may rely on consent
Under the Privacy Act 2020, we collect and use your personal information when it is reasonably necessary for our business operations, or when you have given your consent. You may withdraw your consent at any time by contacting us (see section 10).

6. Cookies and tracking technologies
Our Website uses cookies and similar tracking technologies (including Google Analytics or similar) to collect usage data, improve the Website, understand how users interact with the site, and for analytics and marketing purposes. For example, your IP address, pages visited, session duration may be recorded.
You can disable or block cookies via your browser settings, but note that this may affect your experience of the Website.

7. Disclosure of your personal information
We may share your personal information in the following circumstances:

With our service providers, contractors or suppliers who assist us in delivering our services (for example payment processors, IT/cloud service providers).
With authorised third parties if required to comply with a legal obligation (e.g., court order, regulator request) or to enforce our rights.
If our business is sold, merged or reorganised, your information may be transferred as part of the assets of the business — provided that the confidentiality and protection of your information continues.
Otherwise only as you consent or as permitted by law.

8. Storage and overseas transfers
Your information is stored securely in our systems (including third-party cloud services) and retained for as long as is necessary for the purposes outlined above, including any retention required by law. Some storage or processing may occur overseas; if so, we will take appropriate steps to ensure the information is protected to at least a standard equivalent to New Zealand’s legal requirements.

9. Security
We take reasonable steps to protect the personal information we hold from unauthorised access, disclosure, alteration or destruction. These steps may include administrative, physical and technical safeguards (e.g., encryption, secure servers, access controls). However, no internet or email transmission is ever completely secure and we cannot guarantee absolute security.

10. Access, correction and withdrawal of consent
You have the right to:

Request access to the personal information we hold about you.
Request correction of any inaccurate or incomplete personal information.
Withdraw your consent to our processing of your personal information where processing is by consent, recognising that withdrawing consent may mean we can no longer provide you the full services.
Lodge a complaint with us or the Privacy Commissioner if you believe your rights have been breached.

To exercise these rights, please contact us at aaron@waikatotestandtag.co.nz/027 3322040. We will respond to your request within a reasonable timeframe.

11. Retention period
We retain your personal information for as long as necessary to fulfil the purposes set out in this policy, or as required by law (for example for warranty or statutory record-keeping). Once no longer needed, we will securely delete or anonymise your information.

12. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above and post the new version on our Website. We encourage you to review this policy periodically. If we make material changes, we may notify you directly (for example by email) if we hold your contact details.

13. Contact us
If you have any questions, concerns or requests regarding this Privacy Policy or our privacy practices, please contact:
[Insert business name and contact details: aaron@waikatotestandtag.co.nz/027 3322040

14. Complaints
If you believe we have not complied with this Privacy Policy or the Privacy Act 2020 in relation to your personal information, you may contact us for a complaint. You also have the right to lodge a complaint with the Office of the Privacy Commissioner (New Zealand).

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